Wednesday, April 04, 2007

Great Customer Service

I consider it a knitting bloggers duty to give credit when a manufacturer or store gives great customer service and I had just such an experience this week. You see it all started with this:


Oh dear these just weren't any old needle either they were my casein needles which to me are of equal quality to my old faithful tortoiseshells. These needles are made from a natural dairy product, the name casein is defined as protein of milk, the basis of cheese and if you put these little babies in your mouth there is a sour milk taste!

Anyhow these needles come with a lifetime guarantee, just like Tupperware, they break they replace. So I sent off my sad little needle and yesterday I received these in the mail.


So a huge big thanks to Swallow Needle Company and if anyone else is in the look out for some nice needles I can highly recommend this companys products and their service.

Now onto my knitting projects, well there have been many new hats and things since I last posted and if I post a picture of everything today you will curse me for all the photos so I will show a couple of them and if you want to check them all out they are all over at my Etsy shop.




The first one is my girly take on the newsboy cap which I call a Newsgirl Cap and the second is a simple headband which has been in my head for a while and I finally got around to making one up and seeing if it worked, I think it turned out ok. Not much else to report other than busy getting ready for Easter and if I don't get back here before then I wish everyone who reads this a very happy and blessed Easter, God bless xx

17 comments:

Belinda said...

I haven't had a pair snap on me. But I agree they are a great needle. I really enjoy working with them

Nora said...

They're my mum's favourite needles. And, like you, she can't say enough good things about the company.

Leeanne said...

I like your cap and headband. I was wondering what shape is the knitted peak before folding and attaching to the hat? is it is a kinda triangle?

Becka the Spoiled Knitter said...

I'm always happy to read about good customer service! I'm strictly a circ user, but such a good report will have me checking out there wares!
I SO LOVE the newsgirl cap and the headband is adorable! And a very blessed Easter to you, too, my friend!

knitseashore said...

Happy Easter to you too!

tiennie said...

Happy Easter to you too! Glad you were able to get a replacement for those needles. I really like that headband too.

Michelle said...

wow...that cap is really pretty!!! and great to see you bloggin again!! it's been awhile!!!

happy easter!! ^_^

amanda j said...

Happy Easter to you too Sharon. Lovely knitting as always! How is that autoharp going?

Diana said...

I don't think I've seen those needles here in Central New York. Will have to look for them. The cap and headband are really cute.

Shelley said...

Wow, what awesome customer service! They definately deserve a plug!

I love your Newsgirl cap! The headband looks great too!

AR said...

That's great that they were replaced. I had no idea they were made from a milk product. How neat.

Ann said...

You have been busy knitting your hats - they sure look great! Thanks for your comments on my shawl - the Knitpicks needles are really great for lace knitting. If you are interested in getting them check out www.knittinginspirations.com
Happy Easter to you & your family.

KnitNana said...

Happy Easter! I love the newsboy cap!
Thanks for stopping by my blog, and just email me if you'd like one of those Posy Sock Sacks!
I haven't tried those needles but I know many who swear by them...good to know a good source!
(((hugs)))

Larjmarj said...

I have some needles made out of the casien, I haven't tasted them though. I checked out your Etsy store today. I LOVE the brimmed caps, they are too cute. How do you get the brim to stand up?

Wool Winder said...

Great little cap! A knitted hat with a brim like that seem to be very popular right now.

Procrastiknitter said...

Wow, talk about good customer service! That's great! I've had the same good service with Pampered Chef. I love the new Newsboy cap for girls. I know just the girl for that!

zippiknits said...

I've had some balene needles, which are made from the same material, for years and years. They are some of the nicest straights that I knit with. Love them.